Category Archives: Credit Card Processing

Ask a Techie! Phone Line vs Internet

Q: What is the difference if I plug my machine into the phone line or the internet, and which one is better?

jessicaValenzuela-velocity-merchant-services-vmsAnswered by Jessica

The difference is that if the terminal is connected to the phone line, the terminal is literally making a phone call out and dialing a phone number to get an authorization for the card that you are running. Compared to connecting the terminal to the internet, it’s way quicker since the terminal is not dialing a phone number for an authorization. Instead, it’s going thru a high speed cable/data line and using an IP address to get an authorization. Connecting the terminal to the internet makes processing a transaction few seconds quicker than the phone line.

So depending on the setup of your business, if you are able to connect to the internet, do so. We recommend it because it’s quicker and doesn’t affect the business phone line. Especially if you only have one phone line.

If you’ve only got one analog phone line, that line will be tied up while processing a transaction. A data/cable internet line allows you to take phone calls and run transactions simultaneously. But if internet is not available, the phone line is the next (and only) option left for the terminal. Both work great, just one of them is quicker.

dejavoo v8

Say hello to the newest terminal in our equipment family: The Dejavoo V8!

dejavooV8Back

Ask A Techie!

Q: VeriFone Vx510 users: I’m swiping a credit card through my terminal but my screen’s not changing. What should I do?

Elisa S. Tech Support RepAnswered by Elisa
A:
Don’t worry, we get this question all the time! Before you swipe the card, press your F3 button next to the VMS screen prompt. This will take you to your terminal’s main screen where you can then swipe your customer’s card and complete the transaction.

Just press F3 and swipe the card

Proper Transaction Documentation for Manual Sale

Completed carbon manual imprint sales slip must be included with every manually keyed-in transaction

Example of a fully executed manual sales slip

Manually keyed-in transactions processed by non-internet/non-MoTo (Mail Order/Telephone Order) type Retail Merchants must be accompanied by a completed carbon manual imprint sales slip. The sales slip must be run through a “knuckle-buster”/manual imprinter and must be signed by the cardholder.

Information on sales slip must include:

  1. Imprint of card number
  2. Signature
  3. Date
  4. Amount of item(s) purchased
  5. Authorization code
  6. Description of item(s) sold
  7. Sales tax
  8. Grand total

How To Process a Partial Authorization

Note: A Partial Authorization message will only appear during a sale when the card swiped does not have enough funds available to complete the entire sale and the Issuer approves a partial payment.

Reverse the transaction if customer decides they do not want partial payment authorized on the card that was being used.

STEP 1
Press ENTER to confirm. Your screen will display:

Amount Due $X.XX
PARTIAL APPROVAL

STEP 2
Advise customer of amount due and ask for another form of payment.

STEP 3
The receipt prints out. It will look like the following sample:

Receipt showing a partial authorization